The big tables in the cafe principle

This afternoon I had the pleasure of attending Lunch For Good here in San Francisco, organized by my friend Chris Heuer, the lunch gathered around 50 people together for a tasty meal and serious conversation about how to inspire critical thinking.

At my table as part of our conversation I mentioned my “big tables” principle in evaluating cafes as part of our conversation about groups and spaces. At the table the pet owners were all sharing how much enjoyment they get from talking with fellow dog owners at dog parks. I mentioned that I could never even be in such a space, couldn’t ever own pets of any type.

If you are wonder, no I don’t hate animals, I’m just seriously allergic, so allergic that I stop breathing and have asthma attacks along with concurrent serious skin rashes, red eyes and stuffed sinuses. For a short time I can take some allergy medicines and endure brief exposure, but I refuse to take medicine every day of my life just to live with a pet – and furthermore such prolonged exposure to both the medicine (which does have very real side effects) and to the pet dander which has extreme impact on my well being is not conducive to my overall health.

My point in bringing this up is that while the interactions between pet owners are fantastic and it is great that such spaces spark interactions between folks who might not otherwise meet (though likely they share some common interests and traits since they have chosen to live in a near geographic area) such spaces are not, in fact, truly universal, there are folks, such as myself, who not only are unlikely to be at such a dog park my in fact be completely unable to enter such a space.

We then started talking about online spaces and communities and here I brought the discussion back to physical spaces. Cafes are often cited as spaces where strangers can meet, interact and get to know each other. However as a frequent cafe denizen (I’ve been working from cafes since the early 1990’s) I have observed that there are simple steps a cafe can do that dramatically change how the cafe functions as a social space.

Hence my “big tables” principle.

The bigger the tables in a cafe the more social interactions between strangers are likely.

My ideal cafe has tables big enough for two people to work on laptops comfortably while simultaneously having a plate of food, a coffee and some books or other materials open in front of them. Such large tables usually can readily accommodate more than two people and easily inspire ad hoc conversations and interactions between strangers – starting with the simple question ‘do you mind if I share your table” but often ending up with philosophical discussions.

Today, however, in the era when many folks, myself included as I write this post from a cafe in the West Portal seated on a couch (by myself)  frequently shut out the world via listening to headphones as we work, a cafe needs to take further steps to truly inspire people to converse with each other, to actually create a space where social interactions happen.

A few steps I have observed that help.

1. Watching the volume of the music including any live performers to be quiet enough to enable comfortable conversations. A quiet cafe without any background music however isn’t ideal as people will turn to their own soundtracks. But a cafe with pounding music makes it hard to converse even with friends
2. Regular events which help spark conversations and interactions. One cafe here in San Francisco (On the Corner) has a weekly games night sponsored by a nearby games shop. Such events give strangers a reason to do more than just talk in passing with each other. Other cafes have regular art openings, cuppings of coffee or other events which help inspire people to interact.
3. Sociable staff. This is simple but friendly, sociable staff at a cafe will spark conversations with strangers and regulars alike (and help make strangers into regulars). In turn these conversations will then often offer reasons and entrypoints for strangers to interact with each other. Some cafes (and other spaces) take this to an extreme but generally speaking friendly, outgoing staff help create a space where people get a bit out of themselves and interact with others.
4. Hours that encourage social interactions. Cafes that are open late inspire people (often but not always) to linger and hangout, to use the cafe as an alternative to other evening entertainment options such as bars or nightclubs. One of the more social cafes I have spent time in here in San Francisco is, in fact, a Starbucks. However it is also open 24hrs a day six days a week. Being located near to universities it is full of students studying and interacting with each other until the early hours of the morning.

What lessons can be drawn from such cafes (and other spaces) for online businesses seeking to spark conversations and interactions?

1. The design details matter a great deal. Small, tiny tables in a cafe or a web design that emphasizes an individual experience will lead to individuals being alone in that space.
2. Small gestures can inspire and spark interactions. Many of the cafes that most impress me, where I most quickly feel comfortable and at home are cafes where the staff take a simple step of learning my name from the first time I am there – and not just to call out my order but to greet me by name as they interact with me.
3. Hours and patterns matter.Yes, the web is a global usually open 24hrs a day space but even online most successful communities and sites find rhythms and schedules to fall into. Here on my personal blog I fail in this regard, I do not post nearly enough. In contrast many of my favorite blogs have gotten into a pattern of one or more “open threads” posted every day specifically to create spaces for readers to converse with each other. These posts, in turn, supported by a regular pattern of other posts (the frequency and form of which differ by the blog). Cafes with short hours cater to one audience, cafes with longer hours open later reach a different group.

How do you judge a space? Whether online or offline what about a space inspires you to join it, to engage with the people who might share it with you?

Modeling ourselves in the FourSquare and Twitter era

As a child I grew up without a television, instead I read hundreds of books and listened to old time radio shows and dramas both on the radio and on cassette tape (yes, I’m old, my childhood pre-dates CDs). Then a bit later in my childhood my parents bought me an odd but fun clock radio cube which also could get the audio of over-the-air broadcast television (remember that, something now impossible with today’s transition to digital television). I then would wake up every morning to the Rocky & Bullwinkle show but as a radio broadcast, not as the animated cartoon.

I somewhat suspect that the resulting confusion and neccessary imagination is why I write fiction.

But a more telling result of my childhood, until nearly when I started high school, of growing up without a television is that my models for behavior were of an older age than that of my peers combined with the fact that I was a year or two younger than all my classmates as a result of skipping the end of 2nd grade and finishing 3rd grade that same year after we had moved to a new city, and I was a very strange kid (and perhaps a bit of a strange adult).

Why this discursion into my childhood?

What does this have to do with Foursquare and Twitter?

I have been playing FourSquare since my friends all joined it during SWSWi earlier this year. (btw go vote for my talk proposal for SXSWi 2010) I wasn’t sure if I would keep it up back in San Francisco post-SXSWi but so far I have and in the past few weeks I’ve been seeing more and more friends join (via their requests to be my friends on FourSquare) and I find myself using it nearly every day if I manage to get out of the house.

While the opportunity it presents me to run into friends via seeing where they have just checked in, something I have taken advantage of on multiple occasions as well as the value it gives me by reminding me (or in many cases informing me) of events via seeing multiple people I know all check into the same venue at the same time are all valuable, it is another, more subtle use of FourSquare which I am really enjoying.

That of presenting to me, in a manner which I missed growing up without a TV, of a model of how to be, of how to work and play in this city. It may not be a great model, it certainly isn’t the only model, but observing over time the ebbs and flows of my friends, when they check into their gyms, when they do their grocery shopping, when they are at work, when they are working from a cafe, where they have lunch, when they go out for dinner, drinks and movies, is all very imformative – it is creates a model that is bigger than any single event or check-in, a model that communicates a great deal about living life in this city.

My friends are gay & straight, younger & older, single & married and there are also differences in how they each pass through their days and weeks in this city. All of which is incrediably fascinating to me and revelatory.

Combined with Twitter, where I follow over 1200 people, but only allow a very small number of those people’s messages through to my phone (in which case I see nearly eveyr tweet they send vs seeing only a fraction of most tweets from everyone else I follow) I have found myself in the past 6 months getting a lot of new insight into how other adults live their lives, how other independent, entrepreneurial consultants manage their time. And how my single friends vs my married (or in serious relationships) friends differ in how they spend their time.

These revelations are not major but they are thought provoking for me nonetheless. I have always wondered how people fit going to the gym into their schedules, now I have a far better sense of how at least some of my friends manage that task. I’ve never been much of a going out for drinks kinda of guy, neither are many of my friends, but I do get a bit of a sense of how some of my friends who are a bit more of one do. And it is via observing my friends who are married (in most cases of my friends I’m friends with and follow both partners and thus get two perspectives usually on their activities and relationships) that I’m getting a clearer picture of how, at least my friends, manage many of the details of being in a modern relationship.

For the past three and a half years (and really more like four years) I have been single. My last relationship ended before Twitter started, before Facebook was a big deal, before most of this current round of Web 2.0 (and now whatever we call them) applications took off and long before the iPhone. Now as I begin a new relationship (yeah!!!) I’m glad that I have had months (and via twitter years) of observing a bit of how my friends manage their modern relationships in this city and online. Every relationship is, of course, different and I know we’ll find our own tools and balance – but I have been struck of late by just how much I have absorbed without intending to absorb it from the ongoing small signals and messages I’ve followed of late.

What have you learned from how you use such tools?

Social game ideas – open ended, multi-sponsor ARGs

My background in games and the current state of things

I have been a game player since my grandfather taught me to play chess at the age of 4. In my youth I played AD&D, Shadowrun and many other role playing games – usually at the DM. At my high school there were a bunch of us who played all types of games on a regular basis, we played many boardgames after school, had AD&D campaigns including one we ran at times over lunch in the cafeteria and were regulars at the local games shops.

In fact the father of one of my high school classmates was a professional game designer at the time for Mayfair Games where he lead the development of many classic board games, games such as Cosmic Encounters. A number of us, myself included, occasionally were drafted as gametesters for new board games.

At the local games shop, a massive, custom designed building built by a serious historical minatures gamer, we would spend hours many evenings and weekends playing a wide range of games, including historical minatures, roleplaying games and all types of boardgames.

I always assumed that I would stay playing games on a highly regular basis when I entered college but that didn’t happen, somehow I didn’t stay as active a game player, though I did play the occasional game of chess and lots of card games with friends.

In the 90’s I spent many years as literally a professional Magic the Gathering player and dealer, in one year I earned over $40,000 trading pieces of cardboard and won prizes valued into well over $5,000 in many tournements which I often won or placed very highly. Friends of mine were even better, winning at a global level and traveling around the world to play Magic the Gathering (and winning well over $10k from some tournements in the process). I quite my regular job at the time when I realized I could make far more money in a few hours than I would earn in days.

A bit later I also became active in a range of Live Action Role Playing games, mostly around White Wolf’s World of Darkness game. The game I played started in the mid-90’s in Chicago, grew rapidly to include nearly 100 games in cities all around the world all sharing a common set of rules and world and which allowed players to play their characters from one city at the games held in other cities. As a result players could and did interact across continents (friends of mine went to Brazil to play the game) and there were games happening multiple times every week near to Chicago.

It was  great fun – immersive and engaging. While we did play in spaces we reserved just for ourselves (we would contribute to rent spacees from time to time) we also played in the midst of other events – often in nightclubs, once very memorably at the Chicago Museum of Modern Art when they stayed open for 24hrs to celebrate the Summer Solstice. Playing in the midst of 100’s or even 1000’s of people who were not playing the game added layers to the interactions and was extremely fun.

In the past few years Alternative Reality Games (ARGs) have become increasingly popular and successful, though with some notable caveats. Most, though not all, have been run as commercial promotions for a specific event or product – very often a movie or TV series. Currently the upcoming movie District 9 for example is running an ARG where you can play either a human or an alien in the world of the movie.

The model of ARG’s has become in some ways fairly formalized. They start with a series of clues usually embedded inside of something in mass release – billboards & posters, movie trailers, occasionally other forms of advertising. The clues in these ads, often a phone number or a web URL lead a player to signup to the ARG. From there a series of clues lead to other sites or phone numbers often with embeded small games or challenges.

Over time additional clues are released which further the ARG’s storyline. For most ARG’s the model has become a bit of a funnel, with fewer and fewer players continuing as the puzzles are released, usually these ARG’s lead up to a final end clue and often the players who figure it out in time arrive at an event or get a prize of some form (a sneak preview of a movie for example as well as other gifts & prizes). Then often the ARG comes to an end as the movie or TV show is released (or the season ends in the case of ARG’s such as Lost’s or Fringe’s where there were clues embedded inside of each episode).

These games are effective ways of engaging and building fans for a new media property but they have many unfortunate side effects of this model.

1. They generally are less and less engaging for new players as they grow in complexity – sure most of the time players set up Wiki’s or other sites to explain what is known so far, but as the game goes on it becomes less compelling for new players – and once the final reward is given out it often is far less interesting to new players (and even existing players may cease engagement)
2. While some ARGs have included a wide degree of player driven content & storytelling, for most there is a very heavyhand of the ARG designers at work in telling the story and though players can visit many parts & sites in any order they want there tends to be a very linear path of the story being told by the nature of new clues being released on a specific timetable.
3. A few ARGs have had occasional “real world” events but the global distribution of most media for the most part means that most ARGs now primarily employ mass media & the Internet for the game play (also often voicemail/800 numbers for some parts and frequently SMS messages to players).

A few weeks ago a variation of a type of game which has been popular for a few years inside of social networks such as Facebook was released on top of Twitter – Spymaster – these games build upon usually preexisting social elements and relationships to form part of the game play. In the case of Spymaster your twitter followers become the size of your “spy ring” and you gain game play advantages by having more of your followers also playing Spymaster (they become “spymasters” in your “spy ring” and give you game bonuses).

Add in the fact that social tools such as Twitter (or Facebook) have many ways for you to communicate with people – and the games take advantage of these tools to send out messages about your game play activity to your social network (with your permission) and not surprisingly these games can and do often experience rapid, exponential growth as large networks of friends all start playing.

However while fun games such as SpyMaster or the multiple Mafia based games on Facebook (and in those cases now also with iPhone apps) suffer from (but also benefit from) a fairly simple game play and room for interactions between players. They offer only relatively limited sets of actions, have constraints on what you can do in a given period of time, and allow for only a handful of direct in game ways to interact with other players. Though often players evolve ways alongside of the formal game play elements to interact. In the case of SpyMaster many players have set up Twitter accounts only focused on playing Spymaster and have builtup networks of followers with whom they coordinate in game actions and for strong in game cliques.

I play Spymaster and enjoy it, though it is a relatively lightweight game, so I only play for a few minutes most days, if that. They haven’t yet settled on a business model, but it should be noted that some of the Mafia games on Facebook are already part of game companies rumored to be rapidly approaching over $100M/year in revenues, primarily through the same of virtual currencies to game players to use to enhance their game experiences.

A few players of SpyMaster are starting to expand the game via sites such as SpyMasterFans. There they are forming groups, sharing ideas & insights into the game, challenging each other to new interactions etc.

You may have noted that in my recounting of my own game playing background, I have not mentioned a lot of computer gaming. In the early 1990’s I ran a Muck (think an all text based version of Second Life) but I never got into computer gaming very much. So I haven’t played, though I do follow, the rise of social computer games. At present there are two very important models of social computer games.

1. Massively Multiplayer Online Games (mmog’s) most famously World of Warcraft (or WOW) but also dozens of other games from companies around the world. There are three primary models of MMOG’s – subscription (usually with regular expansion packs as well) – this is WOW’s model and is the most common, free to play but game and expansions needed (Guild Wars is one of the few that use this model) and the newest model free to play including the software but virtual goods & items available for purchase (Sony’s Free Realms uses this model though subscriptions are available with additional benefits).
2. Server based games. Increasingly console games as well as many PC games have multiplayer options and game companies are now often offering services that both run server instances and help players find other players to play against. Microsoft’s Xbox live for the XBox 360 and Valve’s Steam service for PC games are two examples of these game services. Often a fee is required for membership (for XBox live) and in most cases the games have to be purchased to play them.

There are many further nuances to computer and console games. For this post the most crucial of which is the number of players they are designed to facilate interactions amongst and the length of that interactions. Console games often are limited to a relatively small number of players competing against each other (4 vs 4) which can be over the Internet or over a local area network. MMOG’s differ in how many players they handle interactions amonst – many have multiple “servers” which are different instances of the world and which may have slightly different game rules, meaning that in most cases players on one server do not interact with players on another so they are limited to the number of players who choose to play on a given server. Some games are designed to encourage cooperative play where players cooperate together to achieve game goals (WOW has quests that can involve 40 or more players from a single Guild working together). Many games also have elements of player vs player interactions where players fight directly against other players – depending on the game this could occur anywhere in the game world (on a given PvP server) or in many games may be limited to a specific area of the game.

Some ideas for the future – open ended, multi-sponsor ARGs of a new form

While I know that computer and console games have many incredible aspects offering amazing graphics and game play capabilities they also have in-built limitations. Even with voicechat which is increasingly an important part of the player to player interactions in many games playing such games is limited to players who have the required equipment and financial resources to buy the necessary games & game subscriptions.

So here are a few ideas I have for where social games could go in addition the ongoing evolution of computer & console games.

Instead of an ARG which is sponsored by a single media property – and which is thus usually tied to the world of that particular movie or tv show (or less often an artist such as NIN) I would suggest a game with the following models & business elements.

• A combination of lightweight, easy to adopt technologies AND frequent, multi-city live interactions & events. Neither element would be necessary to enjoy the other but if you used both your game play enjoyment would be enhanced.
• The technologies could leverage and be built upon existing social tools such as Facebook or Twitter but would likely have a website and perhaps mobile applications as well
• Much of the world and game interactions would be driven by the players with a light touch of the people designing and running the game – they would mostly design the world & backstory and would occasionally facilitate in game activities and elements, but the game would be designed for the players themselves to evolve the plots & ongoing stories.
• In place of a single sponsor driving the event to a particular end point the game would have sponsors that come and go and which interact with the game in a variety of ways – I could see some sponsors embedding story from the game into their media (tv shows perhaps even movies) while others would provide real items and help support game related events in the “real” world (as well as having in game repurcussions). These interactions could at times be lightweight – having characters from the game (probably mostly actual player’s creations) who appear in the background of a movie – say as items in a newspaper story – this would I think be a lot of fun for players – and great marketing for those movies or tv shows.
• The game would be designed to allow for new players to join at any time and for players to play at a wide range of play cycles – some playing daily while others playing only a few times a month or taking a summer off and resuming months later. This takes careful game design to balance and to give everyone a lot to do without the game becoming boring for anyone – but it suggests that for the most part these games would only have light elements of “levels” or the like but heavy elements of role playing and interaction. Though there could also be puzzles and cooperative quests so players uncomfortable with heavy roleplaying could ease into participating in the game as well and be rewarded for that interaction.
• The business model could include clues & game elements embedded in physical items (t-shirts, trading cards, books, comic, digital downloads of many forms etc) which is a model that other similar in some ways games have already used quite successfully. Some of these products could be from sponsors who not only embed game elements in something they sell but also support the game finacially & through promotional efforts.

So that is the basic ideas – I haven’t yet designed an entire game example just started thinking about this, if it sounds like fun (or if you know of examples I should take a look at) please leave comments or contact me privately.

What is a business designer or how to work with Shannon

Of late I have started to describe myself as a business designer in response to the usual question of “What do you do?”

But what do I mean by the term?

A Business Designer, as I intend the term, is someone who uses the techniques of design firms, such as IDEO, to design new businesses – whether entire new startups or within the context of an existing, larger business.

I have been highly active online since 1991 and working on the web since the mid-90’s so a great deal of my work does involve the application of technology, especially web technology, to business problems. However my process starts before deciding what the solutions will be, it starts with the discussions about the specifics of the business, the resources available, and objectives.

Only then do we address the specific solutions required, in many cases applying technology both purchased, open source and customized to the business objectives.

So what is my process?

Earlier this week I attended the SanFran Music Tech Summit and over the course of the fantastic conference I had many long conversations with entrepreneurs and business people who were attending the conference. In these short conversations and discussions I practiced a shortened version of my business process.

1. Hear how the current business, or the business idea, is described today.
2. Explore what is behind the business, what technology if any current exists, what are the current clients, what is the current business process.
3. Get a quick sense of the business objectives of the team at present – new customers, investment, partners etc.
4. Brainstorm. In this process I leverage the diversity of industries and companies I follow closely, seeking examples often from unrelated industries which can help us decide on direction and business models for the business.
5. Make concrete suggestions of next steps for the business from simple text copy changes to complex shifts in business model.

That is the shortened process, at times taking only a few minutes, other times taking an entire lunch.

What I follow

At the moment I pay very close attention to a number of industries and technologies, these include:

• The music industry, especially the emergance of the online, digital music industry.
• “New Media” from the business models of old media applied to the new digital world to the emergance of new businesses and media leaders
• Web 2.0. I define Web 2.0 as the shift to a data centric view of web applications. Practically this means more open web sites, api driven services, dynamic flows of information, and in many cases user generated content
• Mobile applications. In particular I have been an early adopter of smartphones, currently heavily focused on the iPhone.
• Gaming. Though I am not an active game player, I have a longstanding and deep interest in games and gaming. I’m very interested in the application of gaming elements to serious purposes.
• Social Networks. I started Meshforu, a conference on the study of Networks in 2004 and have been an early adopter of online social networks. I also follow closely the academic study of Social Network Analysis as well as related fields of Network Science.
• Advertising. I believe that advertising, across all forms, is in a major transition. In particular I am a passionate proponent of Brands and believe that brands need to adapt to the new, digital landscape
• Internet Radio. While I follow the whole music industry closely, many of my current ventures relate to the new forms of Internet Radio.
• Community. Most successful businesses are driven by a community both online and offline. I’m an advisor to a number of startups focused very much on the support of specific communities enabled by the new digital media world. In many cases these cross over many types of media including online websites.
• The Food Industry. My father is a leading food technologist who has designed new products and business processes for most of the major food companies around the globe. I am a passionate foodie and follow emerging trends in the food industry, including restaurants very closely.
• Social Entrepreneurship. I run a small non-profit, MeshForum and am passionate about new models of business which include a strong social mission and purpose.

There are many other industries and specific technologies which I also pay attention to on a regular basis, I have worked for some of the largest banks in the world. I’ve also designed and build AI driven automated data applications and other complex pieces of enterprise software. But at present the above list of industries are the ones I follow most closely and where, primarily, I seek clients.

How I work

My preference is to work with clients over an extended period, typically via a monthly retainer with at least a three month minimum. In three months any business whether large or small can see specific results from the engagement. A retainer, instead of the more common hourly or day rate, allows for the wide range of ways I work for and with each client.

For most clients I will meet with the client, often onsite for a series of meetings and observations each month. I am often a part of internal discussions and meetings with partners and external vendors.

I am based in San Francisco but will work with clients anywhere in the world, combining in person meetings with extensive online collaboration.

Every engagement is different but a few specifics you can expect from working with me.

• New Ideas – a primary part of my job is offering a new, interdisciplinary perspective on the challenges of your business. A key part of this is carefully suggesting specific, implementable new ideas and approaches.
• Simplification - much of my practice is around paring ideas and processes back to identify what is most key and value creating. Many startups, as well as large companies, build technologies and processes which are overly complex. By focusing on simplification we end up with greater value.
• Clear processes and designs – After we have focused and defined clearly the specific business objectives, my role shifts to achieving those objectives. There my job is to define and often help manage the business processes, including working with development teams, to build and design the related parts.

I have over a decade of experience as an Open Space Facilitator and use that as part of my consulting. The result of a facilitated open space event is usually clearer understanding of both the business opportunities and the resources available to address them, as well as focused groups of employees (and often external partners including customers) to address each business need.

If you are interested in working with me, email me at shannon AT nearnessfunction.com or call me at 1.800.454.4929.

Evaluating the Cloud – first impressions

In theory I am a huge fan of and proponent of moving towards cloud computing, in practice as I look at currently available options even I find the curent landscape confusing, a bit convoluted, and rife with decisions and options. 

Though I can program (in lots of languages) I am mostly an strategic consultant and business advisor, so while I do have specific technical requirements to look at, this article will mostly be written as a record of my process of evaluating cloud computing options from a business perspective. For a good, though incomplete, starting point for looking at cloud computing options from a more purely individual developer perspective IBM has a great article on current clound computing options. 

As I have noted many times on this blog and on my twitter I am not a fan of Microsoft Vista (I consider it the worst OS I have ever used in some 25+ years of using computers). Though I have managed fairly large scale Miscrosoft servers in the past, I am also not a fan of Microsoft centric solutions for web applications – I don’t use Visual Studio as my primary development platforms, I would never encourage a client to build a web application that requires IE. So while Microsoft Azure is a cloud computing option I am not going to consider it in this blog post.

There is a more practical reason for this as well, as I write this, Microsoft has not yet announced the costs of Azure and it is currently only a Community Technology Preview. Without this data or a production ready environment Azure is not a responsible choice for a startup nor for a new venture which will be used in production of a larger company. 

So what factors will I use to evaluate cloud computing options? And then what are my initial conclusions?

Factors

1. Development platforms and options. Google App Engine, for example, currently only supports Python but will soon also support Java bytecode (which in turn opens it up to a range of other languages potentially). For some development needs and teams this is not a limitation at all, for others it removes App Engine as an option. Any cloud computing offering that allows for in essense virtual server instances will typically support a wide range of languages on those servers (as well as development frameworks). However other business concerns, such as how you plan on load balancing and scaling your applications may impact language and framework choices.
2. Business tools included. This is more of a factor for a startup, especially a bootstrapping startup than it is for a larger company. A larger company may have preexisting payment processing systems established or may build an application for reasons other than direct revenue via the application. Not every startup either will need monetization or pass-through billing options. Here Amazon Web Services has a small lead over competitors at least in my initial research as they offer a range of options to handle payment from clients, including billing which includes the Amazon Web Services costs and only charges a small percentage on what you bill your clients over the costs of the client’s usage (currently 3% + $0.30 in most cases).  Salesforce.com for example might offer access into a pre-qualified pool of potential customers, customers already paying on a monthly, per-user basic for software-as-a-service. 
3. Match to your business model. Different providers of cloud solutions have created those solutions based on a wildly different assumptions about the business model of their customers, understanding this and making best guesses (in the case of a startup or of a new project at a larger company) will help narrow down to a manageable pool of vendors. Some providers are optimized for the needs of applications which will store and distribute large amounts of data – here the costs per GB of data (stored and distributed) could be a key business factor in evaluating vendors. As importantly performance could be a key factor, some cloud computing vendors have already built relationships with Content Distribution Networks which can help with the delivery of large files to large numbers of people. But the same cloud vendors might not be a good solution for streaming options (depending on how they work with those content distribution networks and a range of other factors such as network topology). 
4. External factors - a simple example, if you have the type of service which can (and should) be crawled by search engine robots, then it needs to be easily crawled by them at all times – this means that your service needs to be persistent and likely you need a static IP address for the web server(s) hosting anything which might be linked to via external services. A more subtle point, if you will be exposing your appliction as a widget in other sites or as an application inside of social networks you will likely need to ensure 24/7 access to your application and need to have very good response times. Add in a requirement to work with external 3rd party API’s and services (ads, web services etc) and you may need to look at hybrid approaches or base your business models upon an assumption that at least one instance remains up at all times (and then have to factor in how much time it takes for additional instances to instantiate when you are looking at how you will scale if demand spikes). 
5. Your comfort with business partner risk - some cloud computing vendors seem unlikely to either go out of business or to exit the cloud computing business. Google and Microsoft for example are unlikely to go out of business any time soon, Salesforce.com has built a substantial and growing business on the cloud, and Amazon.com seems both profitable and deeply committed to their cloud services. Smaller vendors such as Rackspace or GoGrid or the dozens of smaller still companies present a bit more of a risk. In Rackspace’s case the risk is not so much that they will go out of business (they have prospered for many years now and are growing) but rather how/if they will consolidate a number of aquisitions. GoGrid has a compelling suite of offerings but presents a bit greater risk. For really business critical deployments (including for many startups especially once past the initial bootstrapping stage) I would thus recommend an exercise of exploring how to move from one cloud vendor to another as well as to stay aware of and have plans in place to use non-cloud based options. 
6. International considerations - if your business is entirely inside of the US then any cloud vendor with a US presense is a viable option. However many cloud vendors have restrictions which may impact your decision as you look at global use cases. Payment processing, a key selling point for some vendors, is often restricted to only US customers. Some vendors have great pricing of data usage within the US but charge additional fees for international traffic (directly or indirectly). For example, Amazon Web Services has different clouds for the US and the EU, data transfers within a cloud (between EC2 instances and S3 for example) are free, but if you need to move data between the EU and the US then fees are charged. 

And these are by no means the only factors I am looking at, but are some of the initial ones I am considering as I research options. In follow up posts I hope to explore the current Cloud Computing landscape as well as my initial perceptions of each vendor I look at seriously. I will also, I hope, write up in more detail the technical requirements I have at the moment for the specific project which is inspiring this search. 

Please add other factors you would suggest I consider in the comments below!

Tasks for a new startup – Radioki.com and Startup Weekend SF

Saturday was a busy day. Spent at Startup Weekend SF.

Today will be an even crazier day as in less than 24 hours I will be taking 4 pages of notes sketching out a whole application and putting together a mess of parts and web services into what will be a compelling and useful service for many people. After I post this, my evening (well early morning) will be reading API and data format specifications and working out how to build out our first functional pieces.

However just having a great working application is not all of the tasks that a modern, web 2.0, 2009 edition company needs to do to be successful. Here for my own use (and my teams) as well as I hope for many other entrepreneurs is a checklist of tasks we also will have to try to do this weekend. Please add anything I have missed in the comments below!

[and before you mention it - legal structure & incorporation, partnership agreements etc are indeed important and if as we hope it does Radioki takes off we will complete them, we are building this in the context of pre-existing friendships as well as the Startupweekend open & collaborative ethos]

• Register your new brand domain. We did this Saturday afternoon. Nothing at Radioki.com yet, but that will change rapidly.
• Sign up for Twitter for your new brand. I’ve set up @radioki follow us to get updates on our progress, access first and we hope a few other surprises.
• Set up an internal tool for documentation and collaboration. We chose the very simple and easy to sign up for and use PB Wiki as a repository for our team notes, drafts, pseudo code, internally important data etc.
• Establish a simple version control system. Even if you have just one developer, work with a version control system everywhere you can (which is pretty much most things). A wiki for internal team documentation gives you version controls & who made what change data tracking inherently (assuming you as I would suggest use a private tool for that collaboration)
• Register for all of the relevant API keys your applications will require. These days this can be a very long list. In our case we have at least three major API’s which we will use, multiple web services, Javascript frameworks, web hosts, domain registrar and much more which we need to sign up for and use.
• Establish early on (as in before we launch) customer support & feedback channels. Almost certainly in our case this means that we will create and set up a GetSatisfaction for Radioki (using the free version first until we have a business model to support more) – note, when we complete the next task, we have to go back to sites such as Twitter and GetSatisfaction and upload our logo there as well.
• Design a logo and pick a basic design pattern. Be comfortable with this being basic and expect it to change, but to launch quickly create a simple (even text only) logo to use at your avatar image across the web, to use on your home page, and along with it a basic color palette and design style for your overall web presence. Expect to change this but spending a few minutes early on in the process helps you create a clean, consistent look across web services and sites.
• Set up corporate email addresses. Even if all you do is have them auto-forward to your regular email, yourname@newcompany is useful and is used as proof of employee status by some sites such as GetSatisfaction.
• Join the appropriate networks as the new corporation. In the case of Radioki this means Facebook but because we have a strong Music component also means active engagement with Myspace.com (and especially MySpace Music).
• Update the personal sites and network profiles of all founders. When you launch your personal site and blogs should note this and the profiles of all of the founders (and early employees if you have any) should be updated to reflect involvement with the new company. This is a signal for people who follow you on each network or who read your blogs that you are working on something new.
• Link back to and thank publically as well as privately all the services your new company uses and works with. Besides being just common politeness everyone who builds any service wants to see it used and welcome thanks and updates about how their solutions are being deployed. Also many API providers offer directories of applications using each API. Building relationships with each company your solution relies upon and works with can also lead to lots of helpful advice, guidance, updates about new features and opportunities for promotion.
• Remember to add contact information and background to your new company site. Yes, focus on getting the service built and launched, but also remember to include who you are who are building the company as well as how to reach you and who to reach out to for any media who might want to contact you. Photos of the core founding team are great as are short bios. All serve to humanize what can often be a dehumanizing process (web applications for example). And yes, real names and a corporate mailing address do combine to give lawyers someplace to send stuff – but it also gives journalists, bloggers, investors and future business partners someone to talk with as well.
• Build logging and analytics into your site and application from the beginning. Deploy Google Analytics or another similar product on your new domain from before you share the URL with anyone (hmm we’ve broken this one so have to fix this quickly) For your main application make sure that user actions are logged so you build up a history of interactions. In our case this means ensuring that every search query entered is captured. Ideally you also log what output (or if something failed what error messages) resulted from that interaction.
• Reach out to your friends. A new project whether big or small is perhaps the best excuse to catch up with your friends old and new. In fact I love it nearly every time a friend sends me an update about new projects or companies. Often these updates are the first time I’ve heard from someone.
• But don’t forget to also reach out to the media. Start with the media who are also your friends. If you friends also covers your space then reach out to them on a personal level. Don’t send your friends mass, blast emails if you can avoid it – if not, then follow up (or send in advance as well) a personalized note. Do not rely on your friends having your contact details handy – include a direct phone (cell phones are great) as well as your personal email address.

And those are just the relatively simple, basic stuff. When a new company is launched a whole additional set of tasks get added nearly immediately. A few things to think about relatively soon.

• Corporate banking relationship. This will require legal incorporation in some form (or will require initially to work off a founder’s personal accounts – opening up reams of tax/legal complications. However such a relationship is a key part of being a real business – it gives you a way to sell to people via giving you a means of depositing checks.
• Corporate legal relationship. Establishing a legal relationship, even if a relatively simple and low cost relationship is another part of being prepared to be a real business. A lawyer may early on be called upon to help with incorporation, reviewing various agreements and you hope reviewing customer contracts or investment documents (or best case both).
• Building out the non-functional parts of your new site. What I mean here is collecting excerpts of blog posts and news articles & embedding audio or video coverage. This also includes keeping a new corporate blog up-to-date and continued use of the corporate Twitter account etc.
• An ongoing PR relationship. Of course with a firm who knows your business area, with whom you can work closely and who gets your product as well as process. Great PR firms add incrediable value.
• Telling a clear, updated and ongoing story. If you (or co-founders or early employees) are not great storytellers or public speakers then likely your PR firm (and perhaps other advisers) will need to help with this but especially early on it is vital to have a clear story about the company and your new, emergent brand. This story should be short and clear (oh and compelling)
• Have a business model (or two or three or four). You do not have to implement the business model immediately, nor do you need to share it with anyone (though your co-founders should also know). But having a business model in mind can be exceptionally helpful as you evaluate what to use/not use, what to build/not build, what to track/not track

And yes, this list is long and incomplete.

I skipped over raising money, I skipped over legal incorporation (rarely a good reason not to just incorporate as a Delaware C corporation). i skipped entirely over office space. Until an income is generated a large number of boring but important tasks are delayed (salaries and benefits for example).

For now, sleep then back to work.

Radio Schedules 2.0 at Startup Weekend San Francisco 2009

Back in Dec I posted about Radio Stations 2.0, an idea I had for a return of great radio schedules, updated and enhanced for the 21st century. My post attracted some great feedback and some comments as well as backchannel reactions. I placed my ideas out in public under a bit of a CC license and encouraged anyone to implement them (though I requested at least some attribution).

Friday night after the fantastic Web 2.0 Expo I arrived late to Startup Weekend San Francisco which this time is organized by many fantistic people (and friends of mine). As people went around the room offering up their pitches to the crowd (and to the panel of VC/angel investors who were offering feedback on the form of the pitches) I decided that I would offer a pitch myself.

So I remembered my Radio Stations 2.0 idea, since it is an idea I have already shared publicly, I don’t mind sharing it again, and there is the chance that by doing so at Startup Weekend (and of course following up with a great deal of work most likely) I may be able to inspire enough help from others to make it a reality!

I’ve updated my original post with some more analysis of the competitive landscape (in the comments). In the rest of this post I will set out our goals, targets and next steps for this weekend. Hopefully we will be able to cobble together something working by Sunday evening (and continue to refine it further after that).

Basic Idea

Finding radio content whether in a rental car in a new city, on a mobile device or at your desktop is frustrating. Radio Schedules 2.0 is a simple, lightweight, API driven directory of terrestrial, satellite and Internet radio shows. The API will allow for both write & read functionality and likely will be combined with a wiki(like) set of data (station ranges & descriptions, show descriptions etc)

Competitive Landscape:

Since RadioTime does exist (and is a commerical entity already) we are going to look carefully at what we can (and should) do to be different, lightweight, and add real value as a competitor (in some ways) or perhpas even as a complementary service in other ways.

Other competition includes PublicRadioFan.com which lists most public radio stations from around the world (with Internet presenses) and a project started in 2003 (and put on hold in 2003) do something similar.

Steps for the weekend

1. Define a simple data structure(s) to store the data we gather. Of particular note this will likely include a geographic focused set of data – station data driven by actual tower locations & signal reach. Potentially this could include variations by time of day & date especially the case for AM radio in the Midwestern US. It will also include a temporal set of data – shows on a given station aired (or scheduled to be aired) at specific times.
2. Design our data to build up over time – i.e. not just “what is on now” or “what is scheduled to air next” but also “what just aired” or “What was on this morning during my commute…”
3. From the beginning expect to build & deploy on servers located in the Cloud. This means evaluating Rackspace, GoGrid, Amazon’s Web Services as well as others.
4. Design for a data-driven business model. Perhaps surprisingly a great deal of this design will be involved in streamlining and simplifying what data we need to collect & store from people. But by design this will include storing a great deal of log data & anticipating using such data extensively.
5. Stay and work openly. I will likely update my blog with one or more posts of our progress as it happens this weekend – probably including some calls for help in specific areas.

Current design thoughts (very early, very rough)

• Stations – are associated with One or more “dial” positions For terrestrial radio this is the dial number (or numbers in cases of stations with multiple towers). Have a related schedule (or schedules in a few rare cases). Associated with a bunch of data about the station (probably in a wikilike manner that allows for versions)
• Schedules - related to a station (rarely but occasionally multiple different stations). Composed of many “shows” and a true temporal dataset (with start & end times, times normalized to a single timezone) may occasionally also have further details in a wiki (but less often, though “source of data” will be tracked – could be API calls, could be web crawl)
• Shows - A unit of a schedule, but shows can have a meaning by themselves (syndication). May have further data in the wiki.

When a request comes into the system that request MAY have the following:

• a geographic location (which in turn implies an likely interest in Terrestrial radio schedules)
• a range of time (blank may imply “right now”)

At some future point the system may do more with who makes the request (individual web user, individual web user w/tracking cookies, API called etc.). The system may also do some matching/recommendations (using Last.fm profile info or the like as a starting point) but that’s probably not in the first release.

Technology thoughts

• Start with standards – ideally calendar data will be available in an iCalendar form, via standard means of access. Where microformats make sense we should use them to semantically market up pages we generate (ideally this happens in the background so if a given page is editable ala a wiki the microformats are applied on top of that where they apply)
• Design for API use - ideally this means even for our own interfaces we use the SAME API’s we make available for third-party use. This then forces us to make the API’s simple and as stable as possible (we may of course use white-lists in the future to rate throttle some API access). It should also facilitate the use of other web standards – for example since we are starting from the beginning there is no reason we shouldn’t start using OpenID/OAuth instead of implementing our own Identity systems.
• Focus on simplicity – there are many directions we could go and we will want to explore how best to compete (or not) with RadioTime. Almost certainly our best approach is to keep it simple, do something exceptionally well and iterate.

We Live in Public – most impactful movie of 2009

Everyone reading this blog post MUST go see this movie.

If you live in NYC you can see it as the closing film at the New Directors/New Films festival at MOMA on April 5th.

While at SXSW this year (2009) I had the very great good fortune to catch a screening of the documentary We Live in Public.

(photo from the We Live in Public website, I hope they don’t mind that I’m using it here)

I left and was in a bit of a daze (and no, it wasn’t from sitting near The Dude though he was indeed just a few rows over) rather it was from just how impactful the movie is for any of us who are now, ourselves, living in public. I have been active online since 1991. I started this blog many years ago and deep in my archives you can find a great deal of highly personal stuff, my musings over time about life, relationships and more. Since 2007 I have been using twitter actively and have posted more than 9000 times, often inviting anyone who gets my messages to join me for coffee, lunch or as I did just minutes ago here at the Web 2.0 Expo invite anyone to join me for dinner. 

I live in public.

My friends, people such as Jason Calacanis, who are featured throughout We Live In Public have also been living their lives in public. The movie is, however, not Jason’s story but is:

 … the story of the effect the web is having on our society, as seen through the eyes of “the greatest Internet pioneer you’ve never heard of,” visionary Josh Harris.  Award-winning director, Ondi Timoner (DIG!), documented his tumultuous life for more than a decade, to create a riveting, cautionary tale of what to expect as the virtual world inevitably takes control of our lives.

I will be pondering this movie for months, likely years to come. Weeks after I viewed it, I still feel the impact. It is a fun movie at times, a difficult movie throughout, and I’m certain my personal connection to many of the participants definitely shaped the impact which the film had on me as I viewed it. 

However if you are reading this post, if you follow me on Twitter, if you Tweet yourself, if you video blog, post status updates to Facebook, you too are starting to live in public, in ways which Josh Harris explored a decade ago. His story highlights the many impacts this life can have on us, the impact that pervasive surveillance can have on all of us. 

We Live in Public won the Sundance Grand Jury prize for Documentaries this year for a very good reason. 

 

SXSW – Music events I suggest – Wed & Thurs

I recieved a seriously useful list from a friend – 36+ pages of events which are happening (showcases and parties) at SXSW Music 2009 here in Austin.

It is a private document which I can’t forward or share – but reading over it I have seen a number of showcases which I will try to attend – showcases full of bands I love, or bands I know people who’s taste I trust love (and yes, these often are “buzzed” highly – so get there early and/or RSVP in advance.

I will only be in Austin until Thursday evening this year, but plan on getting as much great music in as I can possibly get to in the short time I have.

But here they are, hope these are helpful (and please leave comments with other showcases I should try to attend!)

Wednesday Mar 18th

My notes are in italics

11:30 a.m. – 6 p.m. – Spaceland SXSW Party at Maggie Mae’s, 323 E/ 6^th St., Austin, free.

STAGE ONE: (Gibson stage)

11:30 – 12:00 Black Gold
12:20 – 12:50 The Boxing Lesson
1:10 – 1:40 tbd
2:00 – 2:30 Natalie Portman’s Shaved Head
2:50 – 3:20 Yelle
3:40 – 4:10 Cut Off Your Hands
4:30 – 5:00 The Asteroids Galaxy Tour
5:20 – 5:50 Other Lives

STAGE TWO: (Deck)
11:45 – 12:15 Lovvers
12:35 – 1:05 The Mae Shi
1:25 – 1:55 Future of the Left
2:15 – 2:45 Marnie Stern
3:05 – 3:35 Vivian Girls
3:55 – 4:25 Mapei
4:45 – 5:15 Nico Vega
5:30 – 6:00 Wavves

STAGE THREE: (Les Paul stage)
12:00 – 12:30 Local Natives
12:50 – 1:20 Gavin Castleton with Meiko
1:40 – 2:10 Bad Veins
2:30 – 3:00 We Were Promised Jet Packs
3:20 – 3:50 Harlem Shakes
4:10 – 4:40 Titus Andronicus
5:00 – 5:45 Garotas Suecas

This is an amazing lineup. Every other band is one which has been getting a ton of buzz and in most cases make some great music. I’ve heard great things about Natalie Portman’s Shaved Head; Vivian Girls (extremely great things about them); and Titus Andronicus

12 noon – 6 p.m. – Paste Magazine Day Party at Radio Room (formerly Bourbon Rocks), 507 E. 6^th St., RSVP: http://www.pastemagazine.com/app/rsvp/new/17

Indoor: 12 Greg Laswell, 2 Port O’Brien, 3 Loney Dear, 4 Wild Light, 5 M. Ward; Outdoor: 12:30 Anathello, 1:30, Amanda Palmer, 2:30 Heartless Bastards, 3:30 Black Joe Lewis, 4:30 Superdrag

Most people know M. Ward (and indeed he’s quite good) but it is Amanda Palmer whom I am particular interested in getting in and hearing (Neil Gaiman is a big fan)

12 noon – 6 p.m. – Force Field PR and Terrorbird Media Party, Red 7, Red River & 7^th Sts., Austin, free, all ages, open to the public.

In particular note The Vivian Girls playing at 5:20pm

STAGE A – RED 7

12:15 – 12:45- LAKE
1:00 – 1:30 – WAVVES
1:45 – 2:15 – LONEY DEAR
2:30 – 3:00 – THE THERMALS
3:15 – 3:35- YONI WOLF OF WHY?
3:50 – 4:20 – FOL CHEN
4:35 – 5:05- THE PAINS OF BEING PURE AT HEART
5:20 – 5:55 – VIVIAN GIRLS

STAGE B – RED 7
12:30 – 1:00 – LARYTTA
1:15-1:45 – SHOUT OUT OUT OUT OUT
2:00 – 2:30 – MAX TUNDRA
2:45- 3:15 – DMG$
3:35 – 4:05 – THEMSELVES
4:20 – 4:50 – RAINBOW ARABIA

5:05 – 5:35 – BEACH HOUSE

12:30 – 6 p.m. – Little Radio 3 Day Event, Red Eyed Fly, 715 Red River St., Austin, bloody marys and beer, free.

In particular note Amanda Palmer performing at 2:50

12:40-01:00 The Upside Down


01:20-02:00 Whispertown2000


01:50-02:20 Youngmond Grand


02:20-03:00 Evangelicals


02:50-03:20 Amanda Palmer


03:20-04:00 The Von Bondies

03:50-04:20 Dawes


04:20-05:00 Megafaun


04:50-05:20 Tallest Man on Earth


5 – 6:30 p.m. – A Tribute to Leonard Cohen at Waterloo Records, 600A N. Lamar Blvd., Austin, free/open:

I am a fan of Lenoard Cohen, so may try to stop by this as it could be a lot of fun

5PM: David Garza

5:05: Southeast Engine
5:10: Laura Gibson
5:15: Kevin Devine
5:20: Buck 65
5:30: Loney Dear

Thursday March 19th 2009

11 a.m. – 2 p.m. – Taping of KCRW Morning Becomes Eclectic at Buffalo Billiards, Austin.

Possibly the best music radio show now running and quite seriously an argument for living in LA (and if in LA for where to live based on if the reception is good)***** CORRECTION ******** this is NOT at Buffalo Billards but at a local Austin studio.KCRW Has a showcase WED night at Buffalo Billards (which I am at)

12 noon – 6 p.m. – Discover The Wine, Discover The Music Wine Bus, will hit the day parties. Backed by Wente Vineyards with pourings by fifth generation winemaker Karl Wente.Leaves from the Whole Foods Parking Lot at 525 N. Lamar (across from Waterloo Records) at noon, ME Television at 12 noon – 6 p.m. –Discover The Wine, Discover http://www.DiscovertheWineDiscovertheMusic.ning.com

This is organized by a friend of a friend and I will probably hop on it for a bit

reapandsow, Remix Magazine, Electronic Musician Magazine, Batter Blaster & DataPipe present a day of music, sun, and drinks at SXSW 2009

This is organized in part by my good friend Corey Denis, I will probably spend a lot of time here
Free. 2 Stages of music! You do not need a wristband or badge to attend.

Batter Blaster will also be there flipping free flap jacks

Outside Stage
5:15 Red Cortez
4:15 Ian Moore w/ Oranger
3:00 The Mother Hips
2:05 Royal Bangs
1:20 Brothers and Sisters
12:30 Milton

Inside Stage
5:25 Milton
4:50 Beast
4:10 Honey Claws
3:25 Rotary Downs
2:35 Loquat
1:45 Katy Mae
1:00 Pink Nasty
12:15 Kevin Seconds

Event Details:
Event: “Electronic Musician Magazine” Showcase
Date: Thursday, March 19th, 2009
Location: Habana Calle 6, 709 E 6th St, Austin, TX
Time: 12:15pm – 6:00pm
Tickets: Admission is FREE
Event Sponsors: Electronic Musician Magazine, (www.emusician.com), Batter Blaster (www.batterblaster.com), Datapipe (http://datapipe.com/), Cerwin Vega (http://www.cerwinvega.com/), Leighelena (http://www.leighelena.com), and reapandsow (www.reapandsow.com)

SXSWi Nate Silver Keynote and other thoughts

I am at SXSWi this week. I have gone every year since my first time in 2007 and it is always among the very best tech conferences of the year. My blogging (and for that matter time spent in front of my computer) will be and has been quite light, though on the very plus side, this is both one of the largest tech conferences in the world – scattered throughout a very large conference center – and has some of the fastest and most reliable WIFI I have ever seen at a tech conference – knock on wood but so far I have no problems at all connecting – and once connected have found the speed to be quite good (very high in fact).

At the moment I am listening to Nate Silver talk about his recent history starting the site FiveThirtyEight.com - best quote “If you know you are going to be wrong, keep working on your fucking model”

I hope to ask him a question or two – though I suspect I won’t be alone in trying – my first question – “Will you be changing your site name when the new Representatives from DC & Utah are seated”