Posted by shannonclark on February 17, 2003
On the breaking of expectations
or how a mailing list breakdown is really irritating me this morning
Sometime last week, I think it was Wednesday or Thursday (but as you will see figuring that out is actually not so easy) I started to notice that I was not recieving all of the message to one of the many mailing lists to which I belong. I noticed this because I was getting replies to a message I had not read.
I sorted and searched and reorganized the messages, looked at my deleted messages to check, but nope, I had not gotten the message at all.
So, I looked at Yahoo! (http://groups.yahoo.com) and discovered, yup – the message that I had not seen was indeed in the archives. So I read it there.
Then I started counting – and noticed that I had missed a couple of other messages.
So I posted a note to the group about this, which I then did not get a copy of myself.
And so it began.
I attempted to contact Yahoo! customer support – via their less than useful help system – sending in two different but reports.
A day later I got a reply to one of them – asking me for more information which I sent to them.
A day after that, I got a request from them to complete a customer support survey – I did, giving them terrible marks as the problem was still unresolved.
And then came this weekend – in just one group to which I belong, 100 messages were sent out this weekend.
I got 52 of them!
I started checking, while last week it had not appeared that any of my other groups were effected – now it appears that ALL of my groups are effected, in that most of them there has been at least one, sometimes more than one, message that I did not recieve over the weekend.
The most puzzling, one of the groups to which I subscribe I subscribe via digest. In the digest from this weekend (2/16/2003 to be exact) the digest shows ONE message.
The archives show TWO messages, the one I saw in the digest, and importantly a REPLY to that very message.
So, if you have had any problems with Yahoo! Groups this weekend – could you please both contact Yahoo! Groups, and drop me a line about it.
I tried, in a minor way, to “pull rank” – I’ve contacted a friend of mine who is a Yahoo! executive – a few years ago he and I had a great conversation and discussion about Yahoo! Groups – so I hope he is interested in hearing about this problem that now seems to plaguing Yahoo! Groups.
So, to return to my subject – I have been irritated all day, and I realize it is because I am no longer getting ALL of the messages that I expect to get.
You see, I archive group messages into different folders – and then from time to time I catch up on a given group. This works very well and is part of how I am able to participate and monitor so many different groups. But now that I can no longer trust that my email account has indeed gotten all of the messages that should have been sent to it – I am finding myself wondering what else am I / have I missed!
I get close to 250 emails a day (to just my main business account) – not being able to trust that I am getting all of the messages that have been sent to me is a very disheartening thing.