My ongoing issues with MSFT Vista

I hate Vista.

Hate it. Since I have had my Lenovo ThinkPad with Vista my productivity has plummeted. By far this has been the most painful and worst computer owning experience of my lifetime. And I have owned a lot of computers in my time, run a ton of different versions of OSes and I’ve had some seriously bad machines in the past.

What makes this especially painful is that technically my laptop should not be bad, in fact it should be a near dream machine. A very high resolution tablet screen (1400 x 1050), the fantastic keyboard and trackpoint of Thinkpads (more on why I love the trackpoint later). I have 3GB of ram, a dual core Intel chip (not the fastest model but for my uses – mostly web browsing, iTunes, and light other apps should be more than plenty), and a 120GB HD. All in a form factor that weighs just a bit more than 5lbs and has a 9 cell battery that should give it 6+ hours of use.

But since I waste between 10 minutes to upwards of 1 hour whenever I try to wake the computer from sleep and resume my work, I don’t count this has a very useful computer.

It manages to blue screen itself while theoretically “sleeping”.

The wifi is unreliable after waking from sleep, not infrequently failing to detect even strong signals. (but yet reporting itself has functional so Vista just insists that it is seeing only weak signals)

At least every third time or so I wake my laptop from sleep it decides that my screen resolution is much lower and resets itself to a lower resolution, someimtes it does this after I login, often then quickly detecting the problem and reseting itself to the right resolution (but leaving my windows resized as a result). Occasionally it flubs things before I can even enter my fingerprint or password and I then have to try to reset the resolution – which can be tricky at times as it sometimes insists on a spinning cursor while I try to click on the “okay” button to confirm the resolution change.

I have reset my power management settings frequently. I set them how I want them (wifi when plugged in at maximum performance for example) yet a few weeks later they will have reset themselves to different settings without my intervention. Very very frustrating as then my laptop has started to seemingly randomly (and rather quickly) turn off my wifi card by itself.

I have given up on running Outlook on this computer as when I try to do anything in Outlook (latest version, fully patched) more times than not it just freezes and every step is complicated (all I would likely want to do is update my large contacts files which are still in Outlook) but even that seems impossible yet increasingly critical.

Shadow Backup means that overtime my disk has been filling up rapidly yet I can’t configure it to only autobackup the portions of my disk I would care deeply about restoring, and perhaps not to backup portions I would not care in the least about (my frequently changing firefox cache for example, or my also frequently changing iTunes directories for at least my podcast subscriptions which I typically delete after listening)

From a general UI perspective more times than not, generally at least once a day (sometimes many many more times than that) Vista just freezes, spinning my cursor and being generally annoying. And this is on a computer, I remind you, with 3gb of ram and a dual core processor. I’m sure if my laptop had a dedicated video card it might function slightly better, but that’s not an option and I (foolishly I guess) figured that Microsoft and Lenovo would have made sure that the drivers for ThinkPads worked flawlessly – and that the video drivers for Intel graphics would work well as well.

But I guess I was quite wrong about that.

Why I love the trackpoint and hate mice or touchpads

I am a touch typist. On a computer that can keep up with me (which I foolishly figured should be all modern computers but that’s not the case) I type close to 100 wpm or faster. More crucially I do that without ever looking at the keyboard, my hands just know where the keys are and I can type without looking, my eye remains focused on the screen or on materials I am working with, not on the keyboard or what my hands are doing.

With a trackpoint (that little nub that on ThinkPads is located on the keyboard between the G H B & N keys I can navigate and move my cursor all around the screen without moving my hands. All I need to do is shift my (right) first finger a bit to the left and with a bit of pressure can move the cursor anywhere I want it and I use my thumb to select the left or right buttons (I use the right mouse button features extensively)

In contrast to use a trackpad (such as is found on all MacBooks) I would have to physically move my hand, shifting considerably my focus from what I am doing, moving my hands and arms physically and breaking the rhythm of what I am doing (just now I used the mouse to correct the spelling of rhythm and could do so with almost no break in my typing, just a moment of attention to which suggestion was correct and a bit of pressure to move the cursor back to the right location). I do it without even thinking about it, it is just a natural motion incorporated into how I work today.

And even to use a physical mouse, such as the Mighty Mouse I have on my iMac desktop I have to move my hands off the keyboard and on the mouse. Then I am still usually very very frustrated by the significant efforts often needed. For whatever reason I find myself frequently having to physically pick up the mouse and move it up then pull back down and repeat to get the cursor and items on the screen where I need them. In contrast with a trackpoint I can just apply continual pressure and the cursor keeps moving in any given direction (ideal for scrolling through long lists, though a scroll wheel can be useful for that as well but sometimes a scroll wheel is not sufficient for a given task). Perhaps there are settings I could adjust that would make the mouse a bit more function for me (as it is I try to avoid it as much as possible) but that would not avoid the primary issue.

To use a mouse or a touchpad you have to move your hand from the keyboard.

There is not getting around that fact. The trackpoint is the only mouse alternative (at least that I’ve ever seen) which allows you to use it without needing to lift your arms or move them from the keyboard. In turn this means I can position my hands comfortably and leave them there even as I type extended amounts of text without pain (this blog post for example has been typed without my needing to move my hands at all).

If you are not (as perhaps most people are not) a touch typist this may not seem all that important. And if you don’t write 1000’s of words nearly every day (and I need to only keep on writing ever increasing amounts) then you might not see what a big deal this is, but I am a touch typist and I do probably average well north of 5000 words a day (often far more).

And in the next few weeks and months that will only increase as I have to write actively online to market myself and my new ad network, and as I write emails to follow up from the 100’s of people I have met in the past few weeks and who are in many cases prospective publishers, advertisers, investors or others with whom I may need to be in ongoing and active communication (press, potential employees and partners etc).

I am an old NeXT user, I would love to have a great Mac laptop. But the touchpad is seriously a dealbreaker for me it requires a very significant reduction in my workflow and productivity. And further my other issues are that the form factor I most like (the MacBook Air) has a lower resolution screen than my current laptop (lower res means less content on the screen, thus more scrolling, so more use of the touchpad and even lower productivity. I read 1000’s of words of content every day – 100’s of emails, blog posts, twitters and more. Plus the hard drive is smaller than my current one so incapable of holding my media library (and the cost for the SSD version is quite high and the disk space even lower). Thus I would need to use an external drive to hold my media library but with only one USB port I would also need to use a USB hub if I wanted to have my media library and my iPhone/iPod connected at the same time (i.e. so I could sync it). That means a bunch of devices I would have to carry with me, reducing the value of the thin form factor and light weight.

And the larger MacBook or MacBook Pro which are available in resolutions that are nearly as high as my current machine or in fact higher (on the largest versions of the MacBook Pro) are heavy (nearly 7lbs for the 17″), physically large, and do not have great battery life (less then 4 hrs by far). Though I would appreciate the screen resolution, I would not appreciate the lack of the trackpoint, and with a larger screen would be even more need to use the mouse. (and I am also not a huge fan of the single button, even knowing the multifinger tricks to get the right mouse button functions – I use that menu on a very very frequent basis perhaps 100 or more times in a day in many cases).

And though the keyboard on the pro does have the sexy illumination feature (though as a touch typist that isn’t so critical) it is not, in my opinion, a comfortable a keyboard to type on as the ThinkPad keyboards which I think are some of the best ever made in the world, at least for laptops. I type fast and quite accurately on ThinkPad keyboards (which I’ve been using for nearly 6+ years now).

Evaluating a new laptop vs refreshing old – MacBook Air vs ThinkPad X60

If you have been reading my blog for a while you may know that I have a ThinkPad X60 as my current laptop and that I have been seriously unhappy with the laptop and Vista (as well as Office 2007 and related software). At the recent SXSW conference where I mostly went without using my laptop at all (as a bit of an experiment in being highly mobile and not carrying a bag at all) when I did try to use my laptop I was seriously frustrated – in one instance it almost literally took 15+ minutes of work before I was able to actually start doing anything – and I had to shut down 5 minutes later.

While at SXSW I was also emailed an opportunity to purchase a friend of a friend’s MacBook Air – he’s decided to buy the MacBook Pro instead. Buying it from him would save me sales tax and would include the external superdrive. But it is the lower end, 80GB edition. And there are more than a few things I would have to add to the system package (AppleCare more crucially).

So in this post I am going to look at the pros and cons of my current options – and most likely won’t reach a clear conclusion. Please add a comment if you have solutions to any of my issues/concerns or if you have suggestions for alternatives I should be considering.

First note, my laptop is an extension of me – I’ve had a laptop as my primary computer since about 1994. Historically I kept most of my machines until they almost literally fell apart – driving them hard though I also have tended to buy very close to the peak at the time I could buy (not as ‘full desktop replacement” but as best weight-to-performance-to-battery-life. So each time I’ve replaced my laptop I have spent up to about $3000 – that said, I don’t really have the spare money to buy a new computer at the moment – but then neither can I afford to be unproductive or to continue to have serious issues on a daily basis.

My use of a laptop

• heavy and frequent web browsing and research. I am “online” for many hours every day, much of which is spent with many tabs open in my browser (typically Firefox) in which I am researching, writing, and monitoring
• syncing my iPhone. Most critically with my full contacts database which is, in turn, also synced up to Plaxo. Slightly less critically (since I rarely use Outlook these days) syncing my iPhone with my calendar (this is an area I hope to improve). And I do sync about 6gbs+ of music and the occasional tv episode or short film to my iPhone for later viewing. Most crucially this must include my most recent podcast subscriptions
• syncing my iPod, especially when traveling. I have 100gb+ of my music (and a few tv shows I’ve bought) on an external HD, I have about 30gb of podcasts on my local disk, I synch about 30gb of my library to my 30gb iPod Video (3gb of new content such as recent podcasts, 16+gb of content I haven’t played recently, and a careful collection of my favorite content I want to have with me)
• preparing and giving presentations. I speak at conferences, I pitch to investors, advertisers and partners. While I don’t love PowerPoint, I do have to present on a regular and increasingly frequent basis. I do not, however, do much in my presentations which couldn’t easily be done with Keynote (perhaps even could be done better)
• manage my digital photos. I don’t take enough digital photos (or videos) but I am trying to increase the frequency with which I take photos – and I have a growing collection of photos I’ve taken. I don’t yet have a Flickr Pro account (probably should do that soon) but even with one, I would still want to retain the full resolution, local copies of every photo I’ve ever taken (perhaps stored on an external drive but everything – or at least the stuff that is good enough I might use it – should be at my fingertips at any time
• manage my contacts. I have something close to 6000 contacts in multiple Outlook contacts files. While this is far too many and many are generated contacts from the testing of various systems (which analyzed my email traffic looking for people I should have as a contact) I really do know a ton of people. My contacts data about them is one of my most precious resources, in many cases complete with photo, bio, notes on when/how we met etc – and in many cases updated via sync with Plaxo (and in some cases LinkedIn as well)
• manage my email archives and search them. I currently have email going back at least to 2005 and I think with archives back to 2000 on my current laptop (in a collection of Outlook files). Like my contacts data, my email archives are key data for me – data about when I met someone, what our past interactions have been on etc. Overtime I am slowly weeding and culling my archives of the cruft (old mailing lists, commercial solicitations, spam, updates from various websites etc) but even with that process done (which it is far, far from being so) my email past holds much of my memory.
• keep up with my current email. I mostly use gmail these days, and almost entirely viw the web or my iPhone. I have multiple gmail addresses I watch (my personal address and various emails aliased or forwarded to it, and my professional email address given to only a very few people at the moment but those numbers will rapidly increase) For this as present I use Thunderbird as Outlook is far, far too flaky for me to rely on it
• Read PDFs. Mostly as part of my ongoing research and product development, I end up with a lot of PDF files to download and read. With more arriving every day. My preference these days is to “print to PDF” rather than to paper for about the past 2+ years I have almost gone without printing anything – just occasionally a travel document or contract needing a physical signature. On my ThinkPad I have a useful but not great “print to PDF” application, Macs have this feature built into the OS.
• MindMapping and notetaking. Historically I have used MindManager a great deal (but almost not at all for the past year+). More and more I have just taken notes down in simple text files when offline or when online in various applications (including as draft posts for this blog). This is far from ideal, especially as my needs will be growing exponentially in coming weeks and months. Whether I stay on Vista or migrate to a Mac laptop, I will need to get a great note taking, brainstorming, and task management/project management tool or tools.
• Offline HTML writing. I occasionally blog for other sites than this blog, when I do that I tend to write my posts in an offline HTML editor and then send the editor an HTML file instead of retyping the post or trying to compose the post online (since many conferences where I might be writing from have poor to non-existent and flaky internet access even for the press). Currently I use Microsoft Expression for this, though mostly out of inertia and from having a full copy (actually multiple copies) given to me by Microsoft at various conferences I have attended over the past few years.
• Very rarely but likely to increase spreadsheet analysis. I can crunch numbers with the best of them, but I’ve never been a spreadsheet junky. My tools of choice start with text and flow out from there – but as I grow my company I will have to make more and more use of spreadsheets over time. And likely web based alternatives won’t fully do everything (currently at least) which I need to do, though for basic collaborative tasks they are great). At least once a quarter, if not more often, I will, however have to present numbers to my board (currently small but as we close our first round of funding likely to grow). On my ThinkPad I have Microsoft Office, on a Mac I’d likely start with iWork Numbers (which I already have on my iMac) and will only buy Excel if I truly need it.
• and that is about it really. I don’t have games installed on this ThinkPad (just the basics which come with Vista but haven’t used them in years). I have other software installed but almost never run it (Visual Studio for example). Running at boot I have Skype and Google Chat – but actually rarely use either (and for that matter they are both available for the Mac as well). I have Microsoft OneNote (my laptop is a tablet) but I actually almost never use the tablet functionality – silly I know and a bit of a shame, but also very much the truth. I kinda wish I did use it more often, but in actuality I don’t (and apparently I’m far from alone). I also almost never use video playback on my ThinkPad – I think mostly because the experience even with a local file is quite poor. Instead I watch any videos (including video podcasts) on my iPhone or on my iMac desktop – which is also the machine I’ll use mostly when I buy any video content or when I test/use a service like Joost or Hulu.com or another video service.

So with all that said, how can I decide between my various options.

Scenario One – keep ThinkPad but try refresh/reinstallations

At SXSW I spoke with friends who work for Microsoft. One suggestion was that the OEM installation of Vista, especially on ThinkPads unfortunately, is not very clean or well functioning. His suggestion was to get a full install disk of Vista and do a complete wipe and reinstall everything from scratch.

This would require I backed up all my data. That I made a very complete list of all of the software I have installed (antivirus software, firefox, thunderbird, MSFT Office 2007, MindManager, etc) and made sure I had all the relevant license keys for each product as well as the current installer (or at least how to get the latest versions – or in some cases the versions for which I have a license). Then I would have to reformat my disk completely (likely wiping the IBM special partition as well) and reinstall Vista. Then install MSFT Office 2007, FireFox, Microsoft Expression, Thunderbird, anti-virus software, Skype, Google Pack, some of the key pieces of IBM software (password manager using my fingerprint scanner perhaps, power management software etc) and then migrate back my key data (iTunes, Outlook files, recourses/research, writings, photos etc.

All in all that would likely require 1 to 2 full days between the full backups, reformats and very significant post-installation patching efforts.

But as a result I also quite likely have a much cleaner installation, less cruft, likely a much better performing laptop, and might take the opportunity to structure the laptop to also dual boot with a linux installation (Ubuntu?). If I can use the full license to Vista Microsoft gave me a while back the cost for this would be minimal – but the time and effort could be considerable. And almost certainly there would be one or more issues around licenses with something I want to install.

Scenario Two – I buy the MacBook Air (used) from a friend of a friend 

This would cost me about $1800 for a MacBook Air + external superdrive. On top of that I would probably buy additional AppleCare (another $250 or so) so as to have support into the future.

It would have to be shipped from the east coast to here on the west coast – or I might pick it up in person on my next trip to the east coast in a few weeks.

To make the MacBook Air functional for me I would have to install an office suite (iWork? – which I do have a copy of for my iMac have to check on the licensing for whether I can also use that on a laptop). I would likely buy a small bit of software to help migrate my data from Outlook to formats importable into the Mac built-in applications (though I’m not sure if I want to use those apps or not – haven’t ever used them so don’t fully know if I would like them or not).

I would then have to migrate my iTunes library (always painful) and connect an external drive with my music library to the Air, probably connect via a USB Hub so I can also connect my iPhone and/or my iPod. For the iPhone I owuld have to do this AFTER contacts have been synced and I would have to set up the new connections for data for the iPhone (not sure if I also have to reformat it to work smoothly with  the Mac).

If my iTunes data import works smoothly I should have everything set up, but it not I’ll have to spend a lot of time getting iTunes set up for my use (rebuilding smart playlists etc) and I may lose a lot of key data such as timestamps of when I added data to iTunes, playcounts of files, ratings of songs, podcast subscriptions.

Likely I’ll also need to replace my current, 120gb external portable drive with a much larger but still very small external drive. Ideally at least 300+gb but very lightweight. I’d expect the cost for that will be at least $100, likely closer to $150 but I’d be happy to find that’s high. In setting up my podcast subscriptions as well as my subscriptions to tv shows via iTunes I’ll have to decide where those files come from and are stored (ideally I can do this is in a way usable via my iMac as well – but that might be tricky and some files likely should be local to the Air so I can use them when not online)

Very likely I’ll also have to spend $99 a year to get a .mac account so I can use the “back to my mac” feature to reach my desktop iMac and perhaps use the .mac account to do some data synching (though Plaxo may be sufficient for much of what I actually need done.

I’ll also then need to install a variety of useful Mac software – Skitch for example is a big draw for moving to the Mac laptop, a tool I’d expect to use fairly frequently. I knwo there are dozens of other applications which friends would suggest I use and which I would test out and decide amongst over time – apps for productivity, apps for business/brainstorming/notetaking etc. All told I would like spend a fair chunk of change on new software for the Mac laptop – whether I get an Air or another model. But, for the most part, these would also be tools which pretty clearly would be helping me get more done and be more effienct.

In the case of the Air however I almost certainly won’t install VM Fusion or Parallels as there likely simply isn’t the diskspace to use either effectively. In my current home network configuration this means that I have to give up entirely on using my current printer (for which there are not OSX or Linux drivers). So though I don’t print a lot, likely I’ll have to also plan on investing in a new printer.

Scenario Three – another model of a Mac portable 

I do like the Air’s multi-touch trackpad, I can see myself using gestures frequently. So that rules out (for now) the lower end MacBooks or a used/refurbished MacBook Pro. But I would have to give the other MacBook Pro models serious consideration. The 15″ laptop has nearly the same resolution as my current ThinkPad (one of my major concerns with the MacBook Air is that the resolution there is lower than on my ThinkPad – and my ThinkPad’s resolution isn’t high enough for me – I really like be able to have a lot of information on the screen at once. That said the clarity of the Air’s screen is fantastic and the performance of the graphics is better than my ThinkPad so video etc likely will look much better (be playable in fact).

A 15″ MacBook also weighs around the same as my ThinkPad does with the extended life batteries which I have. However the battery life is a bit lower (3 hours or is what I’ve heard but I’ll be checking with people on that). But overall it would be a great machine and would cost not a lot more than the MacBook Air (less perhaps if I can get a discount from a friend who works at Apple which is a serious possibility).

Scenario Four – another model of PC laptop – running Vista 

Least likely, as there are aren’t many other models I might want to buy but this is a consideration.